TERMS & CONDITIONS/
INFORMATION

OCTOBER 2020

PRIVACY STATEMENT
Clementina’s Fish Shop is committed to ensuring the privacy of your personal information and does not disclose your details to any third parties. 
PAYMENT
You can pay online using all major debit and credit cards - Clementina’s Fish Shop does not collect or hold any credit card or other personal banking details.

SHIPPING/HANDLING

As all textiles/products are handmade to order from the Clementina’s Fish Shop studio please allow 3-8 weeks for preparation and shipping. You are purchasing something that is unique and being created just for you, from a small independent and handmade business. 

Australia: We send our products Express Post via Australia Post and provide you with a tracking number. Shipping and handling may take between 7-12 business days from dispatch.

International: We will ship anywhere in the world using Australia Post Registered International Shipping. Delivery between 12-21 business days (shipping may take longer to some countries, so please be patient). All international customers are responsible for custom taxes incurred on delivery. Custom duty or local tax is not included in the cost of your order and will be paid by the customer. We refuse to mark anything as a 'Gift' or at a lower value so that a customer can avoid taxes. This is illegal and all requests to do so will be refused.

LOST OR MISSING PARCELS

Clementina’s Fish Shop is not responsible for parcels that go missing in the post and will not replace items that go missing. If an incorrect delivery address is provided at checkout, Clementina’s Fish Shop is not responsible for locating the parcel, and will not replace items sent to the wrong address if it was provided by the customer at checkout.

REFUNDS

Each and every artwork is made to order, therefore, we are unable to cancel or refund orders once we have received payment.

INTELLECTUAL PROPERTY
Unless otherwise noted, all content on clementinasfishshop.net is owned by Clementina’s Fish Shop and is protected by copyright laws. Reproduction of part or all of the contents in any form of the website is prohibited unless written authorisation has been obtained from Clementina’s Fish Shop.

PRODUCT CARE

Surfaces and Sea Monsters/Creatures are made with unique fabrics and treatments. Detailed care instructions are included with your purchased product. If you have any queries about fabric care, please do not hesitate to contact the expert textile crew at Clementina’s Fish Shop.

NOTE

You are purchasing a unique creation. All of Clementina’s Fish Shop textile fabrics/surfaces, monsters and creatures are created from her own original paintings, mark makings, drawings, laser cuts and photographs. All designs are the copyright of Clementina’s Fish Shop and use of these without prior written permission is a breach of copyright and is illegal.

Each surface is unique and varies in print placement, depending on where they are sliced and diced on the sublimated signature printed fabric. Each one is handmade and, consequently, the surface or products have a creative hands-on journey and you may see some small imperfections. We hope you appreciate the human involvement in the process. Also, due to variations in computer monitors, the colours of the surfaces/products may vary slightly from the image you see on your screen.